Privacy Policy

Privacy Commitment

Fortune & Fork is committed to safeguarding the privacy of all guests and members. This Privacy Policy explains how we handle personal information collected in connection with our Melbourne steakhouse and offline poker club operations, including reservations, memberships, private tournaments, and venue enquiries.

We manage personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our objective is to ensure that your information is handled transparently, securely, and respectfully throughout your engagement with Fortune & Fork.

Information We Collect

We collect personal data that is reasonably necessary for the operation of our fine-dining venue and physical poker club. This may include:

• Identification details such as your name and, where relevant for private events or memberships, your preferred title.
• Contact information including email address, mobile number, and, where supplied, postal or billing address.
• Reservation and visit information such as booking dates and times, party size, table preferences, dietary notes, and special occasion details.
• Poker club and tournament information such as membership status, event registrations, table rental requests, and attendance history for offline poker activities only.
• Communication records, including enquiries submitted via our website forms, email correspondence, or feedback provided following a dining or poker session.
• Technical data collected when you interact with our website, such as browser type, device information, general location based on IP address, and usage logs that help us safeguard and improve the platform.

We may also collect information that you voluntarily provide while participating in surveys, feedback programs, or when downloading resources from our site, provided that such initiatives relate to the physical Fortune & Fork venue and not to any form of online gambling or digital remote play.

How We Use Your Data

Your personal information is used solely in connection with the operation of Fortune & Fork as a physical, land-based venue in Melbourne. Specifically, we may use your information to:

• Process and confirm dining and bar reservations, poker table bookings, and private room or tournament requests.
• Manage poker club memberships, including verification, eligibility checks for adult-only services, and exclusive access to member-only offline events.
• Respond to your enquiries, feedback, or information requests submitted through our forms, by email, or in person at the venue.
• Provide you with tailored communications such as booking confirmations, pre-visit reminders, post-visit follow-ups, and essential operational notices related to your visit.
• Inform you about exclusive events, chef's table experiences, poker strategy sessions, and venue updates where you have opted in to receive such communications, such as via our newsletter or event alerts.
• Conduct internal reporting, planning, and analytics to understand venue usage, optimise table flow, refine poker offerings, and elevate the guest experience.
• Comply with legal obligations, respond to regulatory or law enforcement requests, and manage risk or security incidents connected to our premises or services.

We do not use your personal information to facilitate any form of online gambling or digital remote gameplay. All references to games, tournaments, and offline poker experiences relate exclusively to in-venue activities at our card lounge and live felt tables, moderated by Fortune & Fork staff.

Cookies & Website Analytics

Our website utilises cookies and analytical tools to support a secure, responsive, and high-performing browsing experience. Cookies are small data files stored on your device that help our systems remember your preferences and understand how visitors interact with the site.

We may use:

• Essential cookies that enable core functionality such as page navigation, reservation form behaviour, and security protections.
• Performance and analytics cookies that help us understand aggregated usage patterns, identify content that resonates with guests, and refine page layouts for readability and accessibility.
• Preference cookies that remember certain choices you make on the site, such as preferred contact method, to streamline future interactions.

No invasive or unnecessary tracking is permitted. We do not use cookies to build detailed individual profiles for marketing, nor do we permit third parties to deploy cookies for unrelated advertising across external networks. Any analytics tools we implement are configured to focus on aggregate trends rather than identifying specific individuals.

You can manage cookie settings through your browser controls. Restricting certain cookies may impact features such as reservation forms or content downloads, but the core informational content of the site will remain accessible.

Disclosure of Information

Your personal information is treated as strictly confidential. We do not sell, rent, or trade your data to third parties for independent marketing purposes. We may share limited information with carefully selected third parties only where it is necessary to support our operations or comply with the law, including:

• Secure payment processors and financial institutions that facilitate card transactions or deposits related to dining, bar service, or venue hire.
• Technology providers that host or maintain our reservations platform, website infrastructure, or communications systems, under appropriate confidentiality and data protection arrangements.
• Professional advisers, insurers, or auditors where disclosure is necessary to manage risk, maintain compliance, or resolve disputes.
• Regulatory bodies, law enforcement agencies, or courts where we are legally required or authorised to do so.

Any third-party service providers engaged by Fortune & Fork are required to handle your information only in accordance with our instructions and applicable privacy laws. They must not use your data for their own unrelated purposes.

Data Security Measures

Fortune & Fork applies industry-grade security practices to protect your personal data against unauthorised access, misuse, modification, or loss. Our security approach is designed to complement the premium, discreet nature of our physical venue, and may include:

• Encryption of sensitive data in transit and, where appropriate, at rest across our core systems.
• Access controls and role-based permissions to ensure that only authorised team members can access specific categories of personal information.
• Secure configuration and monitoring of our website hosting, with safeguards against common threats such as unauthorised login attempts or malicious traffic.
• Retention policies that ensure personal information is not kept longer than necessary for the purposes described in this Privacy Policy or as required by law.
• Ongoing review of our procedures and staff training to reinforce privacy, confidentiality, and responsible handling of guest and member data.

While we strive to maintain a high standard of security, no digital or physical environment can be guaranteed as completely risk-free. If we become aware of a data incident that is likely to result in serious harm, we will take appropriate steps in line with Australian data breach notification requirements.

Accessing & Updating Your Information

You may request access to or correction of your personal information held by Fortune & Fork at any time. Subject to certain legal exceptions, we will provide access or make corrections where reasonably practicable.

When making a request, we may ask you to verify your identity to ensure we interact with the correct individual, especially in relation to membership records or detailed reservation histories. In most cases, your request will be handled free of charge, although we may charge a reasonable fee where permitted by law for extensive or complex retrieval.

We aspire to keep your data accurate, complete, and up to date. If your contact details, preferences, or membership information change, we encourage you to notify us promptly so we can apply the updates across our reservation and club systems.

To submit an access or correction request, please reach out using the contact channels outlined on our dedicated pages, including the Reserve and Contact Us pages.

Children's Privacy

Our venue and services, including the steakhouse, bar, and offline poker club, are intended solely for adults aged 18 years and older. Fortune & Fork does not knowingly collect personal information from minors.

If we become aware that personal information has been inadvertently collected from an individual under 18 years of age, we will take reasonable steps to delete or de-identify that information, unless we are legally required to retain it. Parents or guardians who believe that a minor may have provided personal information to us are encouraged to contact us so that we can investigate and respond appropriately.

Policy Updates & Contact

This Privacy Policy may be periodically updated to reflect legal requirements, regulatory guidance, or operational changes at Fortune & Fork. Updated versions will be published on this page with a revised effective date where appropriate.

We encourage you to review this page from time to time to stay informed about how we protect your personal information across dining, bar, and offline poker activities.

For privacy enquiries, feedback, or data requests, including access and correction, please contact our team using the details provided on our Reserve and Contact Us pages. When reaching out, please outline the nature of your request and how it relates to your interaction with our venue (for example, dinner reservation, members' chip game, private tournament, or event hire).